So I bought something from Apple. It shipped last week from Shanghai, China. From there it went to Anchorage and then to Memphis, which is where their main hub is. It passed through Anchorage customs in an unprecedented 4 hours, and was immediately shipped off to Memphis. It made that entire journey in 24 hours. Memphis people loaded it up and ship it off within the hour. So far, so good. Amazing coverage by FedEx. It then arrived at the regional hub and sat. Then it sat some more. Then they finally loaded it up and sent it the 1.5 hours to my location.
Well, it arrived at the destination facility with plenty of time to spare to unload the truck and place the package for delivery. Does it go out? No. It sits AGAIN, a mere 20-30 minutes from the delivery location. As of 9am there is no indication from FedEx that they will attempt to deliver today. I will definitely comment on whether that happens (their tracking info never seems to be updated, the only tracking system that is worse is the USPS). My other Fed Ex delivery is marked as being on the truck, so its a crap shoot at this point.
Anyway, the irritating thing is that the package spent less than 48 hours in transit and more than 72 hours completely idle. I understand that they run their shipments on a regular schedule but I have had so many problems with FedEx holding on to packages at the final destination that I am fed up. If a package is early, they seem to, in my opinion, hold on to it until the scheduled delivery date. They are the only carrier I know that seems to do this. Why?? It makes their customer service look TERRIBLE. Especially when the customer can view the tracking data and see with their own eyes that this is exactly what Fed Ex is doing.
If Fed Ex holds on to this package one more day, I will be very tempted to tell Apple that I am going to reject the shipment because of Fed Ex’s terrible service. In fact, I wonder what would happen if I started telling vendors that I won’t accept Fed Ex? I suppose someone like Amazon wouldn’t care what my opinion was, but it’s worth a shot.