So I love Battlefield 3 but the Origin Online web interface is complete garbage. It makes the game a pain, and I think that many people would consider waterboarding the person who conceived of it a worthwhile idea. I don’t condone such violent, but let me give you a quick example of how bad it is. I bought the Back to Karkand expansion pack and 1 hour later, I am still unable to play it. I waited 30 minutes to get into a chat session with a support person and this is how it went:
Ruchin: Thanks for contacting EA Help! My name is Ruchin how may I help you?
you: I purchased Back to Karkand but did not get a code, and am unable to find a code in my account info or in my email
Ruchin: May I know where did you purchase your game from please?
you: I bought the game from the origin app and the map from the battlefield3 website when I logged in to play
Ruchin: May I have your e-mail id please.
you: The order # is XXXXXXXXX
you: my email address is: ilovespam@thisisntreal.com
Ruchin: Please give me some time to retrieve your account in our database.
you: ok thank you
Ruchin: No problem
Ruchin: I would advise you to wait for a little more while and then you will be able to play the dlc.
you: Ok, thank you
Ruchin: Thank you for contacting EA. Is there anything else I can help you with today?
you: No. Though I am curious, how long do you think I will need to wait?
you: It has been an hour, and I just tried to join a game now, and it still says I need to buy it.
you: However, my wall page announces that I have access to it
Ruchin: Being a gamer myself I understand your curiosity, but please just wait for a little more time and I assure you you will be able to play it real soon!
Ruchin: If you need help with anything else, please feel free to contact us anytime!
you: Ok thank you
you: have a great weekend.
That’s just awesomeness, isn’t it?